Return policy

Returns

How do I return an item?

If there are any delays due to weather conditions or any nature related problems. Shipping charges will not be refundable.

  • Items purchased from Laguiole En Aubrac can be returned in new and unused condition within 30 days for a refund of the purchase
  • Request a return authorization number (RMA) to Info@LaguioleEnAubracShop.com return an item. Returns without a RMA could result on no credit

Order Cancellation
We cannot guarantee cancellation of orders once they have been placed. If you have placed and order and need to cancel it, the package needs to be refused upon delivery; shipping charges will not be refundable, including Free Ground Shipping orders unless we are able to cancel your order. There is no guarantee of cancellation once an order is placed.

We do every effort to stop orders that are cancelled upon customer request. However, if cancellation is requested while package is in transit, a re-stocking fee will apply. The re-stocking fee to be charged is the cost that carrier charges us for shipping to your destination and back to our warehouse. This re-stocking applies to all free shipping orders. This charge depends on weight and destination. it varies from 15% to 20%.

Address Correction While Order Is On Transit

At charge of $11.00 applies to all address corrections request by customer while package is on transit. This is a fee that carrier charge us; we are not making any money on this request.

Instructions to Return/Exchange a Product

  • All returns must be double boxed -original box + shipping box + protecting material.
  • Please request a return authorization number to Info@LaguioleEnAubracShop.com to return or exchange an item
  • Coupons are not applied for any exchanges. We do exchange towards our published price in our web-site.
  • We don’t accept returns for used items unless item is defective.
  • As a general rule we don’t accept returns for used items unless item is defective.
  • Shipping charges are not refundable under any circumstances
  • Allow 1 to 2 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 3 weeks after receipt by us. We need to inspect every return carefully.
  • No credit will be given for items returned after 30 days or not in the received condition with all packing material included. Items that are not in new and unused condition and in the original package will not be accepted for refund or exchange.

Damaged Items

  • In the unlikely event that you receive a broken item you must email us within 5 business days toInfo@LaguioleEnAubracShop.com . Do not throw away the original box, peanuts, shipping labels, etc; we need them to process refunds or replacements. Failure to provide the original packing material may end on no credit or replacement.
  • If the item arrived damaged, don’t use it, report it within 5-business days after you have received it.
  • Expedite shipping charges will not be refunded under any condition.

Defective Items

  • In the unlikely event that your item is defective within 30-days of purchase, we will ship a replacement once we have received the defective unit; we can ship before receiving the unit; however your credit card will be charged for the amount of the purchase. Once we receive the item back, you’ll get a full refund to your credit card. We will be responsible for all shipping charges of both the replacement and the defective units.
  • Don’t disregard retail boxes (if ship with one); if you disregard retail box; you’ll need to claim warranty directly with the manufacturer regardless when you have received your order.
  • After 30-days of receiving the item -counting from the date the shipper carrier has left the merchandise at shipping destination-; warranty issues must be dealt directly with the manufacturer.

Short Shipments / Non-Received Items

  • Report any short shipments or wrong items in your order within 5-business days of receiving the order. Failure to do so will result in no further credit. Please contact us at Info@LaguioleEnAubracShop.com 
  • Under rare occasions we have seen that even though the tracking number of the carrier is showing a package as received, it may have been miss delivered or lost; on these circumstances, you have 45-days from the day the carrier is showing the item as received to report a non-received item; failure to do so will result in no further credit or replacement unit(s). Please contact us at info@laguiole.com, once your case has been filed, we will proceed to either refund you or ship a replacement; this process usually takes between 3 and 4 days.

Expedite Deliveries / Transit Time
Shipping charges are not refundable if there is a delay due to weather conditions or a nature related cause