We only guarantee products purchased through LAGUIOLE EN AUBRAC SHOP, any other transaction needs to be warranted from the original place of purchase.
Laguiole en Aubrac products are not dishwasher safe; only Corian Laguiole en Aubrac products are dishwasher safe. Placing any product but Corian in a dishwasher will void guarantee.
Coupons are not applied for any exchanges. We do exchange towards our published price in our web-site.
We don’t accept returns for used items unless item is defective.
Stains, signs of rust, or water spots on knives are not covered under warranty, unless reported as first used; as this is not related to the manufacture of the knife; this is lack of maintenance.
Our warranty covers manufacturing defects in material and constructions, knives, sabers, sommeliers are guaranteed to perform as advertised when properly used and maintained
Issues with the spring after more than a year, are not covered under warranty; please always apply some oil to your spring every three months, so it doesn't get damaged.
Issues with wine opener getting loose after more than a year, are not covered under warranty; please always apply some oil to edges of the wine opener every three months, so it doesn't get damaged.
