Frequently Asked Questions – Laguiole en Aubrac Shop

Welcome to the Laguiole en Aubrac Shop FAQ. Below you'll find answers to the most common questions about our brand, our products, and how to care for your handcrafted French cutlery. If you need further assistance, our team is always happy to help.

How do I know if a Laguiole product is fake?

Because "Laguiole" is a generic term and not a protected trademark, any manufacturer in the world can legally put the name on their products. Industry estimates suggest that more than 80% of knives sold as "Laguiole" are not made in France at all, with many mass-produced in Asia. The iconic bee emblem on the spring is also not a guarantee of authenticity on its own, since counterfeits frequently copy it. To verify a genuine piece, look for the maker's full brand name engraved on the blade, a certificate of authenticity, and (as of April 2025) the new "IG Couteau de Laguiole" geographical indication marking

How do I know if I purchased an original Laguiole en Aubrac?

Most authentic Laguiole en Aubrac knife bears the brand's registered name engraved directly on the blade, along with the LOG (Laguiole Origine Garantie) certification stamp. Each piece also ships with a certificate of authenticity that traces it back to the individual master cutler who crafted it. There are some specific models that don't have the LOG (Laguiole Origine Garantie) certification stamp; since they have been designed differently. When you purchase from our authorized shop, you can be confident your knife is genuine and backed by our limited lifetime warranty against manufacturing defects. Every product purchased in www.laguioleenaubracshop.com; is original and has been manufactured in the region of Laguiole.

Is Laguiole made in France?

Laguiole en Aubrac is proudly made in France. The company was founded in 1992 in Espalion, in the Aveyron region, roughly 20 km from the historic village of Laguiole. Its forge in Montézic was established in 1993 in partnership with local artisans. However, it is important to understand that many products simply labeled "Laguiole" (without the "en Aubrac" brand name) may come from anywhere in the world, since the word itself carries no legal protection.

Do you have unique Laguiole products?

Absolutely. Because each Laguiole en Aubrac piece is handcrafted from start to finish by a single master artisan through up to 216 individual steps, no two knives are ever identical. Our handles are made from natural materials such as olivewood, juniper, buffalo horn, bone, deer antler, and even stone, each with its own grain, color, and character. We also offer free laser engraving on steak knives, kitchen knives, and other cutlery, with six font choices and twelve symbols available to personalize your piece.

Do you offer limited Laguiole products?

Yes. Alongside our everyday kitchen knives and table cutlery, we carry limited-edition and collector pieces that feature rare handle materials and special finishes. Many of our products are made to order, meaning each knife is individually crafted for the customer who commissions it. Because of the handmade nature of production and the scarcity of certain materials, some editions are available only in very small quantities.

How to clean kitchen knives?

Hand wash your Laguiole en Aubrac kitchen knives with warm water and a mild dish soap immediately after use, then dry them thoroughly with a soft cloth. Never place knives with natural handles (wood, horn, bone, or deer antler) in a dishwasher. The combination of high heat, prolonged moisture, and harsh detergents will damage natural handle materials and void your lifetime warranty. For stubborn residue, a non-abrasive sponge works well without scratching the Sandvik 12C27 stainless steel blade.

How do I clean my pocket knife?

Rinse the blade under warm running water and wipe it dry right away to prevent moisture from reaching the folding mechanism. For the handle, use a slightly damp cloth and avoid soaking it, especially if it is made from natural materials like wood or horn. Periodically apply a small drop of food-safe mineral oil to the pivot point to keep the action smooth. As with all Laguiole en Aubrac knives, never use a dishwasher, as doing so can damage the knife and void your warranty.

What steel are Laguiole en Aubrac blades made from?

Our standard blades are forged from Sandvik 12C27 stainless steel, a high-end Scandinavian steel prized for its corrosion resistance, excellent edge retention, and ease of sharpening. For collectors and those seeking something extraordinary, we also offer Damascus steel options, which feature distinctive layered patterns and represent the fastest-growing segment in luxury cutlery. Both options are built to last a lifetime with proper care.

Do you ship to the United States, and how long does delivery take?

Yes, we ship directly to customers across the United States via UPS or FEDEX, we ship internationally through DHL Express. Shipping are carried out on the same day you place your order, and delivery typically takes approximately 4 days.

What does the lifetime warranty cover?

Laguiole en Aubrac offers a limited lifetime warranty that covers manufacturing defects in materials and workmanship. This warranty applies to products used and maintained according to our care guidelines. Please note that damage caused by misuse, improper cleaning (including dishwasher use), or normal wear over time is not covered. Your order number from www.LaguioleEnAubracShop.com serves as your proof of purchase for any warranty claim.